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Duckett Creek Sanitary District

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Duckett Creek Sanitary District Duckett Creek Sanitary District

* Important Announcement *

Automatic Credit Card Payments End (In-House Only)– Other Auto Payment Options Available

Due to a change in the Duckett Creek Sanitary District financial software system, the District may no longer offer in-house recurring automatic charges to debit/credit cards. Duckett Creek was just made aware of this change from our software company. This decision was made to better secure customers personal credit/debit card information and this particular auto draft process will no longer receive software support nor security updates.

You can still set up a secure autopay with a debit or credit card using the utility online billing system through the Duckett Creek Utility Billing website. There is a $2.45 processing fee for each transaction, but you have access to manage your credit card information, schedule recurring or one-time future payments, and set email notifications and reminders. For more information, click on the “Online Bill Pay” link under “Essential Links” or contact our office to speak with a Customer Service Representative at the number listed below.

If you would like to avoid processing fees, but want an automatic payment process, Duckett Creek will continue to offer secure autopay from your checking account free of charge. This option does require you to complete a form and include a blank, voided check returned to our administrative office. If interested, print this form and return it to the administration offices at 3550 Hwy K, O’Fallon Missouri, 63368.

If you have any questions regarding this change or the alternate payment options mentioned, please contact Customer Service at 636-441-1244 Monday – Friday between the hours of 8AM – 4:30PM.


COVID-19

Attention Customers: As the COVID-19 pandemic evolves, Duckett Creek Sanitary District is adjusting procedures to meet customer needs and help keep customers and employees safe.

We ask that customers paying their bill do so using one of the electronic methods if possible.  Please use the “Online Bill Pay” option under “Essential Links” at the top right of this web page. You may also pay by phone by calling our main phone number, 636-441-1244 during and outside of business hours. You may also use your personal bank to pay electronically. If you need to drop off your payment please use the drop box located at our Administration Offices at 3550 Hwy K, under the flag pole.

Please let us know if we can assist you and we apologize for any inconvenience. 636-441-1244.


Mission Statement

Duckett Creek Sanitary District will provide the highest quality sanitary sewer service in the most efficient manner while protecting and preserving the environment, quality of life, and promoting economic development in St. Charles County

 


District News

  • Job Opening for Summer Intern

    April 6, 2021
    Duckett Creek Sanitary District is now accepting applications for the position of Summer Intern. This position assists with verifying database information, performing varying projects for Customer Service, Information Systems or Administration departments. Also assists with customer service duties including receiving …Read More »
  • Request for Bid – Sanitary Sewer Line Rehab Cured In Place Pipe

    March 19, 2021
    Duckett Creek will receive sealed proposals for the CIPP Project 7 – Pinwoods. Bids are due by 1:30 pm local time on April 16, 2021. Request for Bid CIPP Project 7 – Pinewoods Project Pinewoods Maps Addresses for Maps ListRead More »
  • Executive Director Recruitment – Duckett Creek Sanitary District

    March 10, 2021
    The District is currently seeking qualified candidates for the position of Executive Director.  The Executive Director is responsible for directing, coordinating and managing the day to day operations of the Duckett Creek Sanitary Sewer District. The Executive Director oversees the …Read More »
  • Flushable Wipes Will Clog Your Pipes!

    July 19, 2019
    Disposable wipes are products of our society’s never-ending desire to make our lives easier.  However, as you will learn, the desire to make our lives easier is actually making our lives more complicated.  The disposable wipe industry has evolved to …Read More »
  • Clear the F.O.G.!

    June 5, 2019
    Fat Oil and Grease (F.O.G.) What does the District mean when stringing the words Fat, Oil and Grease together?  It refers to a problem every wastewater District in the world encounters.   Some people have a tendency to pour hot or …Read More »
View More District News>>

Essential Links

  • Online Bill Pay
  • Residential Sewer Lateral Repair Program
  • Bank Autodraft Authorization
  • Rules, Rates and Regulations
  • Financial Information
  • Purchasing and Bidding

Administrative Office

  • Phone
    636-441-1244
  • Address
    3550 Hwy K
    O'Fallon, MO 63368

Contact Us

     

    Customer Service

    Phone: 636.441.1244
    Fax: 636.498.8100
    Hours: 8:00 am to 4:30 pm (Monday - Friday)
    Email Us: customerservice@duckettcreek.com

    Our Adminstrative Office is located at:
    3550 Highway K
    O'Fallon, MO 63368

    You mail your payment to:
    PO Box 790169
    St. Louis, MO 63179-0169

    Engineering Department

    Phone: 636.441.1244
    Fax: 636.498.8150
    Hours: 8:00 am to 4:00 pm (Monday - Friday)

    Sewer Lateral Repair Program

    Phone: 636.498.8156
    Email Us: lat-program@duckettcreek.com

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    RSS St Charles County Calendar

    • Wednesday Night Time Trials
    • Wednesday Night Time Trials
    • SCCMO Planning & Zoning Commission Regular Meeting
    • Ask the Experts-for High School and College Students (Virtual)
    • Career Exploration Inventory
    • Virtual Basic Microsoft Excel
    • Staff Board Site